Privacy Policy

We Take Your Privacy Seriously

FamilyPhone.com is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

Who we are

FamilyPhone.com, a division of Orion Networks, LLC, is a provider of family-oriented residental phone services. This Privacy Policy applies to our customers, prospective customers, and visitors to our company websites, including but not limited to www.familyphone.com. If you do not agree with this Privacy Policy, do not access or use our services or interact with any other aspect of our business.

What information we collect

We collect your information in the following ways:

Information you provide directly to us. When you sign up for our services, request us to contact you, or through other interactions with us, we may ask you for certain personal information, such as your name, address, e-mail address, telephone number, or payment information. When you request support from us, we may also collect information such as contact details or other information helpful for resolving the issue. Calls with our customer service may be recorded for quality assurance and training.

Information we collect automatically when you visit our websites. We and our third-party partners, such as advertising and analytics providers, may collect information about your visits to our websites and interactions with our content, along with information like your IP address, web browser, device information, and cookies. See our Cookies and Tracking Notice for more details.

Information we get from third parties. We may obtain information from outside companies such as those that collect demographic and interest data. We use this to help us predict your preferences and to direct relevant offers. We may also obtain lead information from third parties and combine it with information we have to contact you.

Information about opting out of cookie-based advertising can be found by following these links – http://optout.networkadvertising.org/#!/, https://www.neustar.biz/privacy/opt-out, and https://app.retention.com/optout.

Why we collect your information and how we use it

To deliver and improve our services. We use your information to provide our family phone services, process transactions, provide customer support, troubleshoot issues, monitor performance, and communicate with you about the services.

To market and promote relevant offerings to you. We use data about you to determine your potential interest in our products and services and to send you promotional communications accordingly. You can opt out of our marketing communications as described below.

To protect our legitimate business interests and legal rights. Where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information in connection with legal claims, compliance, regulatory, and audit functions.

With your consent. We may request your consent for certain uses of your information.

Who we share your information with

Third-party service providers. We engage vendors to help us provide aspects of our services and business operations. We require them to only use your information for the purposes of providing services to us.

Compliance with enforcement requests and applicable laws. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities or fraud, or to protect the safety and rights of FamilyPhone or others.

Affiliates and business transaction. We may share your information with Orion Networks affiliates for internal business purposes. In the event of a corporate transaction like a merger, sale of assets or ownership transfer, we may transfer your information accordingly.

How we protect your information

FamilyPhone takes reasonable measures to protect your personal information and prevent unauthorized access and disclosure. However, no system can be 100% secure, so we cannot guarantee absolute security. You use the service at your own risk, and you’re responsible for taking reasonable measures to secure your account.

Where we store your information

Personal information we collect may be stored and processed in the United States or any other country in which FamilyPhone or its affiliates, subsidiaries or service providers maintain facilities.

Data Retention

We retain your personal information for as long as your account is active or otherwise necessary to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain de-identified or aggregated data for analytics indefinitely.

Disclosure of Data

FamilyPhone.com may disclose your personal information in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of FamilyPhone.com
• Prevent or investigate possible wrongdoing in connection with the service
• Protect the personal safety of users of the service or the public
• Protect against legal liability

Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Your Rights

You have the right to access, update, or delete the information we have on you. Whenever made possible, you can update your personal information directly within your account settings section. If you are unable to change your personal information, please contact us to make the required changes.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By visiting the contact page on our website.

This Privacy Policy was last updated on 5/21/2024.