Return Policy

30-Day Money Back Guarantee

We offer a 30-day Money Back Guarantee (MBG) for our services. If you terminate your service within 30 days from the date of your order or the date we successfully process your payment, whichever is later, you will be eligible for a refund. The MBG applies to the monthly service charge and taxes. It does not cover charges for shipping, international calls, or any premium features.

Returning Equipment

To return equipment, please follow these steps:

1. Request a Return Merchandise Authorization (RMA) by emailing [email protected].
2. Once you receive the RMA, securely pack the items in their original box, including all cables and instruction manuals.
3. Use the address provided in the RMA response and affix the appropriate amount of postage.
4. Ship the package from your nearest post office or shipping company of your choice.

Please obtain a receipt from the carrier that includes a tracking number. All returned or exchanged items must be in new condition, in their original box, and include all packing material, manuals, and accessories. Customers are responsible for any damages to the returned product while in their possession and/or during return shipping. The refund amount is subject to change based on the condition of the product once returned.

Refunds will be processed within 7-10 business days of receiving the returned items.